Comprehensive Incident Management for Reliable Operations
Trust our Unique Approach for Effective Incident Resolution
Trust our Unique Approach for Effective Incident Resolution
Are you tired of experiencing critical incidents and not having a comprehensive solution in place?
Our approach focuses on two critical components often overlooked in traditional incident management strategies: intense documentation efforts and the design and execution of chaos engineering experiments. By thoroughly documenting your system and running simulated chaos scenarios, we ensure that we are fully prepared to handle any incident that comes our way.
Ace8’s Incident Management offering takes full advantage of Netflix Dispatch, the revolutionary incident management tool that leverages AI, ML, and predictive analytics. It automates incident triage, assigns tasks, and suggests resolutions for rapid response.
By analyzing data, it identifies vulnerabilities, recommends preventive measures, and predicts incident impact.
In addition, our full 24/7 support with a less than 10-minute Service Level Agreement (SLA) for Sev 1 incidents means that you can trust us to handle even the most critical incidents with urgency and efficiency.
Incident management refers to the processes and steps taken to respond to anything that disrupts normal system operations. It involves detecting incidents, communicating them to stakeholders, and utilizing appropriate tools to resolve them.
Identification & Logging: Incidents are identified either manually by a user or automatically through monitoring tools. James Wilhoite is responsible for entering the incident details as a ticket in Jira.
Categorization: Once an incident is identified, it is categorized to determine how it will be handled and prioritized. An incident manager is assigned to the ticket, initiating the next stage in the workflow.
Diagnosis & Investigation: Incident managers investigate the incident, troubleshooting and defining the problem to develop an initial hypothesis.
Escalation: Incidents may be minor, and their details can be logged or notifications sent without escalation. Escalation occurs based on the assigned categorization and the responsible individuals for response procedures.
Contact us now and unlock the power of comprehensive incident management with Ace8. Trust our unique approach, powered by Netflix Dispatch, to handle any incident with urgency, precision, and 24/7 support. Don't wait for critical incidents to disrupt your operations—take control and ensure reliable operations today.
Contact Us To Speak With One of Our Experts
info@acemq.com
+1 305-204-2607
66 W. Flagler St. 9th Floor Miami, FL 33130
