Experience Proactive Incident Management

Are you tired of experiencing critical incidents and not having a comprehensive solution in place?

Our approach focuses on two critical components often overlooked in traditional incident management strategies: intense documentation efforts and the design and execution of chaos engineering experiments. By thoroughly documenting your system and running simulated chaos scenarios, we ensure that we are fully prepared to handle any incident that comes our way.

Leveraging the Power of Netflix Dispatch

Ace8’s Incident Management offering takes full advantage of Netflix Dispatch, the revolutionary incident management tool that leverages AI, ML, and predictive analytics. It automates incident triage, assigns tasks, and suggests resolutions for rapid response.

By analyzing data, it identifies vulnerabilities, recommends preventive measures, and predicts incident impact. Netflix Dispatch streamlines operations, ensuring efficient problem-solving and maximum productivity. Experience the future of incident management and unlock success with Ace8’s Incident Management powered by Netflix Dispatch.

By analyzing data, it identifies vulnerabilities, recommends preventive measures, and predicts incident impact.

Rapid Response and 24/7 Support

In addition, our full 24/7 support with a less than 10-minute Service Level Agreement (SLA) for Sev 1 incidents means that you can trust us to handle even the most critical incidents with urgency and efficiency.

Ace8 Incident Management Plans

Streamline Your Incident Management with Ace8

Understanding Workflows in Incident Management

Workflows can be defined as a sequence of steps and tasks followed to achieve a specific goal. In incident management, workflows are essential for processing data and ensuring smooth progression from one step/task to another. Without the movement of data, a workflow does not exist.

There are three main types of workflows commonly used:

Project Workflow: Project workflows are structured and consist of a predefined set of steps necessary to complete a project. For example, releasing a new feature in your system application follows a project workflow.

Case Workflow: Case workflows do not have a known set of steps required to complete a task. The path reveals itself as you progress through the task. A support ticket is a good example of a case workflow where the steps to solve the issue are not known initially.

Process Workflow: Process workflows involve a predictable and repetitive set of steps required to complete a task. The path is known before the workflow begins. DevOps and incident management workflows are examples of process workflows.

Ace8 Incident Management Workflow

Incident management refers to the processes and steps taken to respond to anything that disrupts normal system operations. It involves detecting incidents, communicating them to stakeholders, and utilizing appropriate tools to resolve them.

Ace8 Incident Management Workflow

Identification & Logging: Incidents are identified either manually by a user or automatically through monitoring tools. James Wilhoite is responsible for entering the incident details as a ticket in Jira.

Categorization: Once an incident is identified, it is categorized to determine how it will be handled and prioritized. An incident manager is assigned to the ticket, initiating the next stage in the workflow.

Diagnosis & Investigation: Incident managers investigate the incident, troubleshooting and defining the problem to develop an initial hypothesis.Lorem ipsum dolor sit amet consectetur adipisicing elit.

Escalation: Incidents may be minor, and their details can be logged or notifications sent without escalation. Escalation occurs based on the assigned categorization and the responsible individuals for response procedures.

Ready to Streamline Your Incident Management and Experience Efficient Workflows for Effective Incident Resolution?

Contact us now and unlock the power of comprehensive incident management with Ace8. Trust our unique approach, powered by Netflix Dispatch, to handle any incident with urgency, precision, and 24/7 support. Don't wait for critical incidents to disrupt your operations—take control and ensure reliable operations today.